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Love Medway Privacy Policy

Updated February 2024

Who we are

Love Medway is a website; an online radio station with apps; and a printed magazine.

Our contact details


Customer service number: 07405 394398

What type of information we have

We collect email addresses, telephone numbers and physical addresses of business customers and representatives of community organisations, and occasionally private individuals.

How we get the information and why we have it

We collect this information from email enquiries, website form submissions, published contact details, social media contact or telephone calls received. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting


What we do with the information

We have the information for the following purposes: (a) to service customer requests in respect of design, artwork, publishing and broadcasting projects; (b) to design, record, publish and broadcast advertisements in print, online and on the air for business customers, and to remain in contact for current advertising and future advertising; (c) to insert promotional material in print, online and on air for non-profit community organisations and charities and to remain in contact for future promotion; (d) for competitions, quizzes, letters, comments and other submissions in print, online and on air. All contributors, whether paying, non-paying or interracting, give their details with consent and retain the right to withdraw consent at any time by emailing or telephoning using the details above. None of the information is shared outside the this company.

Radio stream

When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies.

For iOS Apps
The Love Medway Radio iOS App does not collect any user data when installed or launched on your device.

For Android Apps
The Love Medway Radio Android App does not collect any user data during use. In order to provide audio control during Phone App use, the App will monitor the 'state' of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data.
The Android App also requires access to local storage. This is to store its configuration for faster launch times.


How we store your information

Information is stored electronically in password-secure hard-drive and cloud storage. Details of commercial advertisers and community organisations are held on file indefinitely for the purpose of ongoing promotional activities. Details of private individuals are kept only as long as necessary to complete the relevant interraction.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

How to complain

Email: or call our customer service number: 01634 470281
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113



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