top of page
Love Medway – privacy policy – last updated June 2023

Our contact details


Customer service number: 01634 470281

What type of information we have

We collect email addresses, telephone numbers and physical addresses of business customers and representatives of community organisations, and occasionally private individuals.

How we get the information and why we have it

We collect this information from email enquiries, website form submissions, published contact details, social media contact or telephone calls received. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting


What we do with the information

We have the information for the following purposes: (a) to service customer requests in respect of design, artwork, publishing and events projects; (b) to design and publish advertisements in print and online for business customers and to remain in contact for current advertising and future advertising; (c) to insert promotional material in print and online for non-profit community organisations and charities and to remain in contact for future promotion; (d) for competitions, quizzes, letters, comments and other submissions in print and online. All contributors, whether paying, non-paying or interracting, give their details with consent and retain the right to withdraw consent at any time by emailing or telephoning using the details above. None of the information is shared outside the this company.

How we store your information

Information is stored electronically in password-secure hard-drive and cloud storage. Details of commercial advertisers and community organisations are held on file indefinitely for the purpose of ongoing promotional activities. Details of private individuals are kept only as long as necessary to complete the relevant interraction.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

How to complain

Email: or call our customer service number: 01634 470281
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113


bottom of page